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Customer Service TEAM LEAD - FS Trading Company!

Tokyo 23 Wards Permanent ¥7,000,000 - ¥10,000,000 per year Foreign Multinational View Job Description
As the Customer Support Team Lead you will be focusing on building and leading a strong support team, developing customer-centric processes, providing valuable feedback to product development teams, improve operational efficiency.
  • Opportunities for professional growth and development
  • A supportive and collaborative work environment

About Our Client

Our client is a global Fintech company which develops and successfully operates a leading online trading platform with users all over the world. The company is listed in the London stock exchange.

Job Description

As the Customer Support Team Lead you will be focusing on building and leading a strong support team, developing customer-centric processes, providing valuable feedback to product development teams, improve operational efficiency.Among the Main Responsibilities:

  • Work closely with the global CS Teams and product Teams to improve customer experience and optimize product features
  • Build and lead a strong CS Team for Japan
  • Process operations related matters such as customers onboarding, deposits and withdrawals
  • Handle customer inquiries via phone, emails, chats about the company services

The Successful Applicant

The ideal candidate comes from the financial services industry and has leadership experience in customer support. Among the main qualifications:

  • Customer service experience in the Financial Services industry
  • Leadership experience supervising/managing members
  • Fluent level of Japanese and English (both verbal and written)
  • Okay to take the JSDA and FFAJ licenses upon joining unless already in possession

What's on Offer

  • A supportive and collaborative work environment
  • Comprehensive training programs
  • Flexible hybrid work environment
  • Opportunities for professional growth and development
  • A rewarding leadership role in the Financial Services Industry



If you are a passionate and committed professional looking to make a significant impact in a leading organization, we encourage you to apply.

Contact
Davide Capretta
Quote job ref
JN-032025-6696812
Phone number
+81 3 6832 8675

Job summary

Function
Customer Service
Specialisation
Management & Support
Specialisation
Financial Services
Location
Tokyo 23 Wards
Job Type
Permanent
Consultant name
Davide Capretta
Consultant phone
+81 3 6832 8675
Job Reference
JN-032025-6696812
Company Type
Foreign Multinational

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.

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